I got my new (assembled) Pocket Reform today and the side power standby switch is not working. I can’t get it to power up.
I reported it to Support and got a ticket back but the reply said “Please note that our main support desk person is currently on vacation until Tuesday, May 26th”. Is their out-of-office still switched on or have they taken extra days off? 
I also wrote today to check on my MNT Reform order, as I am likely going to move around the country next couple months. Got the same auto-reply, but probably they forgot to turn it off. 
I always used to do that!
Very dump question, but here it is. Did you check if the batteries are connected, as they might have been disconnected on purpose for the shipping?
Hmmm.. i took the bottom plate off and both batteries were connected. I will run through the checklist again tomorrow. Support have mailed me to say they’re sending a new audio/switch board which I’ll fit.
My bad, I did indeed forget to take out that note of absence from our auto-reply – thanks for alerting us about it, who knows how long it would have remained there otherwise!