Received my Pocket Reform: No wi-fi

I received my Pocket Reform today, and it is even more beautiful than I imagined <3 Huge kudos, awesome work. I also really like the setup wizard. It is really great <3

I got it fully assembled with an RK3588. I set it up using the setup wizard to use GNOME. GNOME is here, but I don’t have an option to connect to Wi-Fi. From my understanding, there is Wi-Fi included, right (the description page states “Intel AX210”)? It also shows that I have no Bluetooth which is also provided by the Intel AX210 from my understanding. So I assume the module is not activated in some form.

Running lspci I get two entries for the RK3588, and one entry for the NVMe SSD controller. I would assume that Intel AX210 should show up here. Right?

Small thing I also noticed:
In GNOME’s “About” the entry “Processor” is empty.

1 Like

I find it strange you don’t see an entry for the intel card on the lspci. Can you open the back of it and check if its properly connected?

Thanks for the hint! From the handbook, the circled component should be the wifi card, right? It looks properly connected to me :thinking:

omg, I removed and re-added the component and now it works. Really loving the open hardware / repairability from day one :heart_eyes: I’m connected to wifi now <3 Thanks, @istar :person_bowing:

8 Likes

Hi, awesome you got it to work, and glad you like the machine! Your Wi-Fi card is the USB version, that’s why it shows up in lsusb, not lspci. The Intel Wi-Fi/BT card was introduced only in the middle of June 2025 and is included by default only in orders placed since then (I think June 12 but need to look it up again).

3 Likes

(I realize you already solved this, but for the sake of posterity and others who struggle with M.2, as I have in the past …)

Note how the circled card is just a tiny bit off-center on its screw, the fingers at the end are rather visible, and the fingers on the right of the image have a slightly longer reveal than the fingers to the left. This card is not quite seated to the bottom of its socket, and is slightly askew. That’s probably why removing and re-seating it fixed the problem! This is an easy problem to have with M.2 cards, their tolerances are rather tight and often the sockets have a fairly specific angle at which full insertion is easy and comfortable.

1 Like

The issue is tracked here:

This might need to be fixed in libgtop. Here are related upstream issues:

https://gitlab.gnome.org/GNOME/libgtop/-/issues/66
https://gitlab.gnome.org/GNOME/gnome-control-center/-/issues/2069

The problem also affects other ARM platforms as they usually have only very, very sparse information in /proc/cpuinfo.

So if you are reading it and you feel that this would be a fun project, please consider submitting fixes to the respective Gnome components so that we can get some more useful output in the “About” dialog. Thanks!

1 Like

Your Wi-Fi card is the USB version, that’s why it shows up in lsusb, not lspci

Makes sense, @minute! My order was definitely before June :slight_smile: Thanks :person_bowing:

This card is not quite seated to the bottom of its socket, and is slightly askew

Thanks for the description, @elb :+1: After re-inserting it I definitely saw a difference :slight_smile:

This might need to be fixed in libgtop

Happy to help this project, so I’m definitely intrigued :slight_smile: I think it is slightly outside my skill set (I’m a web dev and tech book author :grin:), so that might be perfect to learn new things :slight_smile: I will look into it! Thanks for the starting points :person_bowing:

Speaking of contributions:

  • Where can I find the repository for the Pocket Reform manual? I found some small things to improve and would love to make a few Pull Requests :slight_smile:
  • Similar question for the “setup tool”. My understanding is that the Pocket Reform comes with everything installed, and the setup tool you see at the beginning does some configuration tweaks. Where can I find the repo for this tool?
1 Like

Do you already have an account on the MNT gitlab?

Let us know if you have further questions.

Thanks!

Thanks a lot, @josch ! I just registered a minute again for the MNT GitLab :slight_smile: Waiting for approval (no rush, of course)

I had a full day of usage today, awesome notebook <3

Unfortunately about an hour today the Pocket Reform crashed. I turned it on again; it worked as before. But around 20 minutes ago it crashed again. Now the device smells burned :frowning: So I’m not sure if it is a good idea to turn it on again. I opened it up, the smell seems to come from the bottom half (which is a bit weird? Not sure). I don’t see anything unusual…

Any hints? :frowning:

If you have not used your Pocket for much more than 24 hours overall and now it does not turn on anymore at all, maybe your charger board is broken. This website guides you through the steps of how to find out: https://support.mnt.re/

I turned it on, it works completely fine :sweat_smile: But the device smells charred :see_no_evil_monkey:

I turned it off yesterday and went to sleep. I just turned it on again, and now it is crash looping when I boot it up. It briefly shows the login screen, and then it reboots.

I think your idea of the charger board might be true. When I go into the system controller on the tiny OLED and go into the battery status it shows this output:

10%
Off
0.000A
0.00V

This output does not change when I plug in a USB-C cable into the charging port. From reading the manual, that’s the tiny board between the two batteries, right? I think that’s where the smell comes from, yes :sweat_smile:

I contacted support, thanks for the first aid <3

2 Likes

I always dislike it if a story has no end, so here is the happy end to this story :slight_smile:

I contacted support. @plom asked me to use the new support wizard to test if it was actually the charger board that was broken. As someone who has very little hands-on experience with this stuff, I was a bit hesitant, but the guide is excellent, and I went through it. It was the charger board. MNT sent me a replacement while I was on vacation. I just came back, installed the replacement charger board, and now my tiny notebook works again <3 Thanks again to plom for their excellent support :person_bowing:

11 Likes

@josch or @minute : Can one of you approve my GitLab account (moonglum)? :slight_smile: I’m preparing a PR for a missing section in the handbook :slight_smile:

Sorry, only @minute has the required privileges to approve source.mnt.re accounts.

Sorry for the wait, approved!

3 Likes