Charging board broken?

Hi,

I got my Pocket Reform beginning of January, but unfortunately the battery didn’t charge after a couple of days anymore.

Last time the system controller/OLED responded running on battery was on evening of Friday 17th January, state was 4% and charging (-1,4A), it was connected to a wall charger over night (with main system shut down) and the next morning (after being disconnected from the charger for at least an hour) it had 1% left and only showed some lines of text when trying it to switch one. Later in the evening, when I tried to shortly analyse what was wrong, but I couldn’t get any response (OLED wouldn’t turn on, red light didn’t react to charger), so I switched the DIP switch off. Yesterday I finally had time to further investigate.

Trying to upgrade the system controller externally failed, as I did not get any response when connecting my notebook via usb-c (neither USB-A-to-C nor USB-C-to-C-cable worked), not even a USB device enumeration occured.

What did worked was shorting pin 2 and 3 on the J1 connector on the mainboard, system booted flawlessly :slight_smile: However, also then, after having moved jumpers for the system control board back in their original position, I couldn’t upgrade (it was visible, but apparently not in “BOOTSEL”-mode and its usb-id began with 1209 and was not on bus 3, but IIRC it was 7).

So I tried to check how are the batteries by getting them outside of the case, both had a voltage of ~3,1 V (without any load), so I charged both of them using an external lion charger, limiting the maximum current to 300 mA for around 30 minutes (charging voltage had gone to 3,6 V, but I didn’t check battery voltage after charging).

The red charging LED still won’t turn on, there is no visible damage on the charging board.

With main DIP switch on and charger connected (65 W lenovo notebook charger which allows to use the pocket without battery), when measuring on J1, I get 0.7 V between SYSPOWER and GND, 4.75 V between CHGPOWER and GND, so between SYSPOWER and CHGPOWER there are 4.01 V (POWR status code: denied :wink: ).

So, what should I do? Ask for a new charging board? Or are there any better ideas? I am not able to do SMD soldering, so replacing anything on the board by myself is no option.

Kind regards from the Ruhr region,
Benedikt

Hmm, sounds like there is an issue with the charging board, maybe it’s just not visible. Can you double check that there isn’t a little “bubble” on the main charging IC? In any case we can send you a new one under warranty if you contact support@mntre.com with these details.

No, I cannot see or feel any bubbles there.